For hygiene reasons and to guarantee that you will always receive a brand new and unused product, underwear and accessories will not be refunded or exchanged

However, if there is a manufacturing defect with your garment, you have thirty (30) calendar days from the date you received your order to return the item(s), for a full refund yet, please consider that:

  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • If a gift was included, the gift must be returned as well

To start a return, you can contact us at info@joesnydereurope.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at info@joesnydereurope.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card or original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

Product added to wishlist

The personal information we collect is intended to better meet your requests and process your orders. You have at any time a right to access, modify and delete your personal information that you can exercise via the page "my account" of this website.