Shipping Policy

Delivery 

Expedition

The items will be delivered to the address indicated by the customer on the order form. The delivery time indicated at the time of registration of the order is just indicative and should not be considered as a guarantee. Consequently, the reasonable delay in the delivery of the goods can not open to the customer the right to: the award of damages and interests; the cancellation of the order.

The transport risk is entirely the responsibility of the customer. In the event that goods are missing or damaged during transport, the customer must express all the necessary reservations on the order form upon receipt of the goods concerned. The said reservations must, however, be confirmed in writing within five days of delivery, by registered letter AR.

Shipment processing time

All orders are processed within 1-10 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Estimated delivery time: 7-15 working days

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.
Shipping costs: France 4,90 €, Europe et DOM 8,50€ and Rest of the world 15€
FREE Shipping on all orders over 50€ for France
FREE Shipping on all orders over 75€ for the rest of the world
Estimated delivery time: 5-10 business days
Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

JOE SNYDER EUROPE is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

JOE SNYDER EUROPE is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.